FAQs

Do I need an account to make purchase?
Yes. You can have a faster checkout and trace your order more easily.

What should I do if I need more information about your products?
You can email us at theenchantedclothing@gmail.com.

Can i return / exchange an item? 
The Enchanted Label will accept exchanges for incorrect or defected items, and size exchanges are on a case-to-case basis. More details can be found 

What is a backorder?

Backorder is an advance purchase, which means stocks will take some time to reach our warehouse before we dispatched over to you.

How long does the backorder takes?
It may take up to 7 - 14 days to reach Singapore. Earliest 7 days and latest 14 days. However, in unforeseen circumstances, there might be some delay in the shipment. We will always send you an email to inform you about the delay. We will not recommend backorder if you are uncomfortable with the waiting time.

Can I cancel my backorder?
Unfortunately no cancellation is allowed after payment has been made, however in unforeseen circumstances if item take more than 2-4 weeks, shopper can request for store credit. There will strictly no refund of cash.

Are my orders confirmed once payment is made?
We apologise, however, backorders are on a first come first serve basis. In the event if the products are out of stocks, we will make a full refund. 

Will my backorder items be shipped together?
For backorder items under a single invoice, the parcel will only be shipped out upon arrival of the last item. 

Do you ship internationally?
No. We do not ship internationally at the moment. 

Others
If you have any questions not listed above, feel free to drop us an email at theenchantedclothing@gmail.com.